Customer Complaint Policy

At JTL Asset Management LLC, we are committed to addressing customer concerns promptly and with utmost diligence. We treat every complaint, regardless of its size, seriously and initiate immediate investigations, swiftly implementing corrective measures. Upon receiving a complaint, it is documented and conducted during meetings between our staff and team members.

Our primary focus is on delivering financial products and services to all customers in strict adherence to Federal and State regulatory policies, encompassing consumer protection, fair lending, and civil rights laws. For further information, please contact us through the provided number you can find at the bottom of each page.